Question 1

Who can trade with VaultX?

Accepted Answer

Anyone aged 18 or over who lives outside our restricted countries. We do not serve residents of United States of America or the other places listed on the legal notice.

Question 2

Can I hold more than one evaluation?

Accepted Answer

Yes. There is no cap on the number of evaluations under one verified email. Each one is judged on its own.

Question 3

Can I sell, transfer or share my account?

Accepted Answer

No. Evaluations and funded accounts are personal to the registered holder. Letting someone else trade it, or trading someone else's, ends the account.

Question 4

How do I sign up?

Accepted Answer

Name, email and a password. You then pick a route and an account size at checkout.

Question 5

Which payment methods do you take?

Accepted Answer

Card (Visa, Mastercard, Apple Pay, Google Pay), UPI for traders in India, and crypto (USDT on TRC20 or ERC20, Bitcoin, Ethereum).

Question 6

How fast do I get my login?

Accepted Answer

Within minutes of a confirmed payment. The MetaTrader 5 login, trading password and server arrive by email and show in your dashboard. Crypto payments confirm after one network confirmation.

Question 7

I paid but nothing arrived.

Accepted Answer

Open live chat with your order number (it starts with VX-). We check the payment and release the account by hand if the automatic step failed.

Question 8

Can I trade my own way?

Accepted Answer

Yes. Any discretionary style is fine: scalping, swing, intraday, hedging, grid and martingale included. What is not allowed is anything that exploits the platform rather than the market, listed below.

Question 9

Is news trading allowed?

Accepted Answer

Yes during evaluations, with no blackout. On VaultX Live accounts, high-impact (red folder) releases carry a five-minute window either side in which opening or closing positions is a breach.

Question 10

Overnight and weekend positions?

Accepted Answer

Overnight holds are always fine. Over the weekend, swing accounts may stay in positions; scalping accounts must be flat before the market closes on Friday.

Question 11

Are EAs, bots, HFT or arbitrage allowed?

Accepted Answer

No. Expert advisors and automated trading, high-frequency strategies, latency or feed arbitrage, and copying trades from outside your own accounts are prohibited and end the account.

Question 12

Is copy trading allowed?

Accepted Answer

Only between evaluations you own yourself.

Question 13

Lot size or holding-time limits?

Accepted Answer

None. There is no consistency rule on any route. The loss limits still apply to every trade.

Question 14

What can I trade?

Accepted Answer

Every symbol on the MetaTrader 5 account we open for you: forex pairs, gold and metals, indices, and crypto CFDs.

Question 15

What leverage do I get?

Accepted Answer

Forex up to 1:100, gold 1:50, crypto 1:50. Swing accounts run at 1:50, scalping accounts at 1:100. The same applies once funded.

Question 16

Which platform?

Accepted Answer

MetaTrader 5 only, on desktop and mobile.

Question 17

What happens if my equity touches the daily loss limit?

Accepted Answer

The account is breached at that moment, even if equity recovers a second later. Daily limits are checked on live equity, not only on closed trades.

Question 18

And the maximum loss limit?

Accepted Answer

Same rule: touching it breaches the account at once. It is static for the whole stage, so profit does not move it.

Question 19

Can a breached account be reopened?

Accepted Answer

No. Breaches are permanent. You can buy a new evaluation at any time; your other accounts are not affected.

Question 20

What if I think a breach was wrong?

Accepted Answer

Open live chat with the account number. We show you the exact equity tick or trade that crossed the limit, from the audit log.

Question 21

Do I get my fee back after a breach?

Accepted Answer

No. Evaluation fees are not refundable.

Question 22

When do I verify my identity?

Accepted Answer

1 Step and 1 Step Pro: after you pass the challenge. 2 Step, 2 Step Prime, 2 Step Pro and 3 Step: after Phase 1, before Phase 2 starts.

Question 23

What do you need?

Accepted Answer

A government ID (both sides) and a short liveness selfie. The documents must belong to the registered account holder.

Question 24

How long does it take?

Accepted Answer

About 24 hours in most cases. A rejected check goes to a human for a second look.

Question 25

What is the review before funding?

Accepted Answer

A person checks the whole evaluation record for prohibited practices and ownership. It is the last step before your funded login is issued, normally the same day.

Question 26

How big is the funded account?

Accepted Answer

VaultX Live accounts start at 10% of the evaluation size: a $100,000 evaluation becomes a $10,000 live account. Scaling can double it up to eight times the starting size.

Question 27

What is the profit split?

Accepted Answer

You keep 80% of the profit on every funded account from the first dollar. VaultX keeps the rest.

Question 28

How often can I withdraw?

Accepted Answer

Every day, and more than once a day if enough profit is available. The minimum is $20 after the split.

Question 29

How are payouts sent?

Accepted Answer

USDT (TRC20), bank transfer, or UPI for Indian traders. Most arrive within 24 hours; bank transfers can take one to three business days.

Question 30

Can I keep trading after a payout?

Accepted Answer

Yes, straight away, with the remaining balance. The maximum loss limit does not move after a payout.

Question 31

Do I need verification before a payout?

Accepted Answer

Yes. KYC and the funding review must be complete.

Question 32

Are evaluation fees refundable?

Accepted Answer

No, including before you place a trade and after a breach. The fee buys the evaluation itself.

Question 33

What do evaluations cost?

Accepted Answer

From $30 for a $2,500 2 Step account to $1,500 for a $100,000 1 Step account. One-time, nothing recurring.

Question 34

I sent crypto to the wrong network or address.

Accepted Answer

Funds sent to the wrong network or address usually cannot be recovered. Check the address and network on the payment page before you send.

Question 35

1 Step

Accepted Answer

One phase, 12% target, 4% daily loss, 8% max loss, 5 profitable days. Funded max loss 45% of the funded size.

Question 36

1 Step Pro

Accepted Answer

One phase, 12% target, 3% daily loss, 6% max loss, 5 profitable days. Funded max loss 60% of the funded size.

Question 37

2 Step

Accepted Answer

10% then 5%, 5% daily loss, 10% max loss, 5 profitable days. Funded max loss 35% of the funded size.

Question 38

2 Step Prime

Accepted Answer

10% then 5%, 5% daily loss, 10% max loss, 5 profitable days. Funded max loss 50% of the funded size.

Question 39

2 Step Pro

Accepted Answer

5% then 8%, 5% daily loss, 8% max loss, 5 profitable days. Funded max loss 60% of the funded size.

Question 40

3 Step

Accepted Answer

3 phases: 4%, 5%, 8%, 3% daily loss, 8% max loss, 2 / 2 / 3 profitable days. Funded max loss 80% of the funded size.

Question 41

How do I reach a human?

Accepted Answer

24/7 live chat, email, phone and WhatsApp, in English, Urdu and Hindi. Email support@vaultxfunded.com.

Question 42

Where do I report an account problem or ask for a review?

Accepted Answer

Live chat, with your account or order number. Complaints follow the process in the terms.

Frequently asked questions

Eligibility and accounts

Buying and delivery

Trading rules

Instruments and platform

Breaches

Verification and funding

Payouts

Fees and refunds

Routes at a glance

Support