Support
Contact us
Write to us at support@vaultxfunded.com. Add your order ID or MetaTrader login number so we can find your account straight away.
Support
support@vaultxfunded.com
Accounts, MetaTrader logins, rules, payouts and orders, plus partnerships and press.
Privacy
privacy@vaultxfunded.com
Questions about your personal data.
Quick answers
My account is not in the dashboard
Sign in with the same email address you used to buy or receive the account. Each email address is its own log-in, so an account under one address does not appear when you sign in with another.
I don't have a dashboard password
Your dashboard log-in is your email address, not your MetaTrader login. Signed up with Google? Use Continue with Google. Otherwise set a new password with the email your account is under, even if we opened the account for you. No email after a few minutes (check spam)? Sign up with that address.
Where are my MetaTrader login details?
We email your login, trading password and server when the account is ready, and your dashboard shows the login and server too. Check spam and the Promotions tab, then open the MetaTrader version (MT4 or MT5) and the exact server named in that email. Each new phase comes with a new login.
Rules, payouts and identity checks
Targets, loss limits, profit split and fees are on the challenge rules page, and the FAQ covers leverage, payouts, identity checks and refunds.
Company
The operator, registration and registered office of VaultX Funded are on the About page and in the legal notice.